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We are looking for a  Customer Support Agent (German language). Responsibilities : Provide exceptional customer service across all communication channels, including calls, live chat, and emails. Monitor and identify trends or patterns during shifts, reporting them to relevant departments (e.g., Product, Banking). Achieve and exceed monthly KPIs as defined by management. Ensure timely and accurate handling of all customer communication and volume received during shifts. Maintain high-quality communication standards with customers. Complete assigned outbound tasks within specified timeframes. Collaborate with Supervisors to escalate issues and hand over escalation-type queries to other departments when necessary...

We are looking for a  Customer Support Agent (German language). Responsibilities : Provide exceptional customer service across all communication channels, including calls, live chat, and emails. Monitor and identify trends or patterns during shifts, reporting them to relevant departments (e.g., Product, Banking). Achieve and exceed monthly KPIs as defined by management. Ensure timely and accurate handling of all customer communication and volume received during shifts. Maintain high-quality communication standards with customers. Complete assigned outbound tasks within specified timeframes. Collaborate with Supervisors to escalate issues and hand over escalation-type queries to other departments when necessary...