Job Summary
- IT, new technologies
- International
- No experience - Less than 2 years
- High school - Technical school - College - HND - Bachelor - Master - Doctorate
- Permanent contract
Company
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NEWGMEDIA
- Industries : IT, software engineering, Internet
- Website : https://newgmedia.net/
- Job ads : See our Job Ads
-
Company description:
Started as a little startup in 2016, NewGMedia has grown into a big family of over 300+ creative minds, spread out in 38 countries around the... read more
Job Ad & Profile Description
Position : Customer Support Agent (German Language) - Riga
We are looking for a Customer Support Agent (German language).
Responsibilities :
- Provide exceptional customer service across all communication channels, including calls, live chat, and emails.
- Monitor and identify trends or patterns during shifts, reporting them to relevant departments (e.g., Product, Banking).
- Achieve and exceed monthly KPIs as defined by management.
- Ensure timely and accurate handling of all customer communication and volume received during shifts.
- Maintain high-quality communication standards with customers.
- Complete assigned outbound tasks within specified timeframes.
- Collaborate with Supervisors to escalate issues and hand over escalation-type queries to other departments when necessary.
- Monitor internal systems (e.g., Remote Desktop, VPN, Back-office, Zendesk) and notify Supervisors of any operational issues.
- Accurately record all customer interactions within Back-office or project channels.
- Enhance and improve the overall customer experience to ensure high customer retention.
Required profile for job ad : Customer Support Agent (German Language) - Riga
Skills & Qualifications Required:
- Minimum 1 year experience in customer service or iGaming niche.
- Native-level German is required, and at least upper-intermediate level of English.
- Strong verbal and written communication abilities.
- Exceptional interpersonal and customer service skills.
- Excellent organizational abilities and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite or similar software.
Technical equipment:
- Personal laptop or PC.
- Stable electricity and internet connection.
Benefits of Joining Our Team:
- Time Off: 20 vacation days, 36 sick days annually.
- Learning: English classes, learning compensation, conference and seminar support.
- Professional Growth: Emphasis on internal promotions for career advancement.
- Health Benefits: Annual budget for health expenses.
- Special Occasions: Extra day off for birthdays, marriage bonus, enhanced maternity support.
- Work Environment: Minimal bureaucracy, no overtime, necessary tools and tech provided.
- Corporate Events: Team-building activities in a multicultural setting.
- Work-Life Balance: Flexible remote, office, or hybrid work options without time tracking.
Job criteria for job ad : Customer Support Agent (German Language) - Riga
- Job category : IT, new technologies
- Industries : IT, software engineering, Internet
- Employment type : Permanent contract
- Region : International
- City : Riga
- Remote work : Yes
- Experience level : No experience - Less than 2 years
- Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate
- Spoken language : german > fluent
- Number of Position(s) : 1
- Team management : No
- German
- English
- MICROSOFT
- VPN
- ZENDESK
- Support
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Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".
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Job Summary
Customer Support Agent (German Language) - Riga
- IT, new technologies
- International
- No experience - Less than 2 years
- High school - Technical school - College - HND - Bachelor - Master - Doctorate
- Permanent contract
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