CV Profile No.41944

Experience in the following industries :

• Call centers, hotlines
• Edition, printing
• Electric, electronic, optical and precision equipments
• Engineering, development studies
• IT, software engineering, Internet

Professional experience

• I.T Technician
• Paradise Computer Consultancy Services (PCCS)
• 02.2013 - 08.2019
• • Assist with ad hoc project work and duties and when required • Act as the local hands on site to assist network and platform teams when required • Repairing or installing network cable wiring • Pull, route, or label CAT5e, CAT6 in new or existing building • Installing and configuring of IP Telephones • Repairing and replacing of damaged hardware • Providing support to users and being the first point of contact for error reporting • Reinstalling entire operating system • Resolving IT support request from employees • new equipment, and software installations in relation to defined policies and standards • Providing 1st/2nd line support to users • Resolve all calls within the agreed Service-Level Agreement deadlines • Built credibility and trust with customers by conducting pro-active customer visits • Establishing good relationships with all departments and colleagues • Diagnosis of desktop, application, network and infrastructure issues • Troubleshooting desktop’s, laptop’s and printers • Assisting technicians and engineers with day to day tasks

• Copier Technician
• Schoemans
• 07.2011 - 10.2012
• • Attending to customer calls and queries on call outs • Maintaining and servicing of photocopy machines • Testing the machine to make sure the machine is functioning • Detect any malfunctions and repairing it immediately • Keeping records of maintenance and service cycle of photo copying machines • Estimating the cost and the time for repair in case of any malfunction of technical damage • Obtaining of part numbers and prices of spares to assist for the order a spares • Preparing of quotes

• Store Clerk
• Rigid Maintenance Support CC
• 01.2010 - 02.2011
• Booked in an out of technical equipment. Cleaning of equipment on return and daily housekeeping.

• Service Technician
• Hi-Fi Coperation
• 02.2008 - 07.2008
• • Attending to customer complaints and queries • Solving problems and make independent decisions • Inserting customer information on computer using Retailman • To ensure housekeeping is done everyday • Booking in and out of faulty units • Sending sms’s via computer every day, informing customer of their unit • Testing of units when bought, and when customer has complaints • Following up on unit that was send to repair agents • Assisting customers with all computer related issues or complaints

• Administrator Officer
• Nampost
• 12.2004 - 12.2007
• • Preparing accounts monthly for Re-mail (clients in South Africa), Bulk mail (clients in Namibia) Government mail • Drawing up statistics each month for mail received • Checking and handling incoming and outgoing Bulk mail • Sending mail to various destinations in and outside Namibia • Making out pre-alerts for Re-mail received • Booking out of registered mail and insured parcels • Faxing and e-mailing of pre-alert to client in and outside Namibia • Assisting regularly at counter as counter clerk • Receiving Bulk mail over counter and issuing invoices to clients • Filing and faxing of businesses • Other duties also included sorting of mail and working at Hybrid Mail