CV Profile No.166902

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• Event, receptionist
• Health, pharmacy, hospitals, medical equipment
• Secretarial work

Professional experience

• Cashier
• Bookworld Stores
• 11.2020 - 11.2022
• Being a Cashier was a great stepping stone in my life that am forever grateful for through the good and the bad days of the job. This job helped me to examine my life and got me thinking about my adult life and put everything in perspective for myself. Other than that, it is from being a cashier that i realized that am a patient and tolerant person. My interaction with the customers was often a pleasant one that i was always praised by my supervisor. Without this great opportunity, i would not have discovered those attributes that greatly influenced my career path. There is always good for improvement. This is a phrase that i had always heard but never seen its application happen in my life until i took up a job at Bookworld Stores as a Cashier. My job gave me exposure especially from the customers who were all from different demographics.

• Dental Assistant
• Pearliwhyte Dental Solutions
• 01.2015 - 04.2017
• I have worked as a dental assistant from 3 years and am experienced in patient care, record keeping, treatment plans, handling radiological equipment, sterilization techniques, and all other day-to-day functions, and have experience working with patients of all ages. Having worked with a variety of people, i encountered anxious or irritable patient which was challenging, but my approach was always professional and courteous. I used to understand that it can be difficult for patients to feel comfortable in a dental setting, so I used to take the time to explain each step of the appointment and answer any questions they had. Additionally, I remained calm and encouraging with my words and body language, which would let them know that they are safe and being taken care of. If needed, I would also offer reassurance by providing additional information on the procedure or reminding them of any safety protocols we had in place. That could often help ease their anxiety and gain cooperation by taking these steps. My passion for dentistry drives me to go and do the dental assistant course so i can keep learning new techniques and staying up-to-date on industry trends

• Administrative Assistant
• Premier Consult
• 01.2012 - 11.2014
• My customer service experience as an administrative assistant is extensive and includes phone, email, and in person interactions. I am patient and efficient when resolving customer issues or concerns. A day in the life of an Administrative Assistant can be very dynamic, always shifting based on what is needed at a given moment. As an Administrative Assistant you have to manage the day to day volume of stuff that comes in, also organizing both physical and digital files and updated reports to coordinate project materials. Also delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, assisting in promoting a positive work environment through effective communication skills and fostering professional relationships among colleagues. Organizing office events such as holiday parties or team building activities, promoting a positive company culture and boosting employee morale. I made sure i restocked supplies and placed orders to maintain adequate stoke levels.

• Cashier
• Debonairs Pizza
• 07.2009 - 10.2011
• Taking the job as a Cashier was the best choice i ever made since it gave me the satisfaction and also was a learning experience in my later life. The good and the bad choices i made as a cashier have enabled me to make a progressive and enlightened change in my life. My life has gotten more purpose now thanks to my experience. In as much as the experience was enlightening and satisfactory, it had its shortcomings. The job took much of my time from Mondays to Saturdays, and on Sundays all i wanted was to be well rested, before my shift started the next day. Diligence is another quality that i got from being a Cashier. This duty enabled me to do my work appropriately and diligently so there would be no mistakes with the stores funds. My salary also taught me how to handle cash and how to handle money diligently and to make a reasonable budget.

• Waitress
• Butterfield Bakery
• 08.2007 - 11.2008
• Being a waitress involved all sorts of things, going back and forth to serve drinks from the bar and meals from the kitchen as soon as their ready; clearing away finished plates and glasses and helping support the kitchen staff in different areas. Every job you do needs to be at a high pace. Having worked in retail for a year, where customer satisfaction was a key metric. The skills I gained where active listening and problem-solving, these are directly applicable to a waiter role where customer experience is paramount. The skills and knowledge i learnt as a waitress was the ability to work well with others. the ability to accept criticism and work well under pressure. Also to be thorough and pay attention to detail, excellent verbal communication skills. Additionally, i learnt to have good knowledge of the menu, be able to anticipate the needs of customers, and work efficiently as part of a team. Patience, empathy, and i had a genuine desire to ensure a positive dining experience for guests as a key characteristics of a good waitress.