CV Profile No.84561

Experience in the following industries :

• Call centers, hotlines
• Consumer goods
• IT, software engineering, Internet
• Telecom

Professional experience

• ITC Coordinator (Field Service Technicain)
• Vintech Solutions
• Since 01.2010
• • Design, implement and manage the ICT infrastructure including, LANs, WANs, Wi-Fi Networks and computers/laptops • Ensure the strict implementation and roll-out of the approved ICT minimum standards for hardware and software. • Plan, design and execute the internet bandwidth requirements users and business applications. • Implement IT Security guidelines to ensure the systems are protected from threats. • Implement disaster recovery and business continuity measures • Execute technical measures of content filtering, to ensure the proper use of the business • Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions. • Maintain an up-to date ICT documentation of all ICT services in place • Evaluates technology use and needs and recommend improvements • Conduct regular visits to audit the ICT systems • Develop usage policy guidelines for the users to ensure the adherence of code of conduct. • Co-lead/endorse the ICT equipment and services procurement • Review ICT services contracts, recommend adjustments, changes and endorse them. • Support the management and the functions in the development of business requirements. • Lead the product selection and vendor assessment software.

• Helpdesk Administrator (L2/3)
• Telecom Namibis
• 05.2010 - 11.2016
• • CDMA & GSM Programming and Repairs • Backup of internal systems and databases. • Field Service Technician. • Maintains operating stability and system efficiency • Install and configure computer systems and applications within the Telecom Namibia. • Respond to customer inquiries and assist in troubleshooting and resolving challenges. • Actively update, maintain and monitor all aspects of computer networks. • Resolve technical issues related to network interruptions reported by staff or Telecom clients • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Maintain a working log detailed all required system updates, as well as the date of completion. • Organize and file documentation pertaining to warranties and instructional guides for hardware. • Identifying hardware and software solutions. • Troubleshooting technical issues. • Resolving network issues on internal and extremal clients • Installing and configuring hardware and software for Telecom Staff • Speaking to Telecom customers to quickly get to the root of their problem.