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- Last name : ********
- First name : ********
- Phone : +26***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Services
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Edition, printing
- Electric, electronic, optical and precision equipments
- Engineering, development studies
- IT, software engineering, Internet
Professional experience
- I.T Technician
- Paradise Computer Consultancy Services (PCCS)
- 02.2013 - 08.2019
- • Assist with ad hoc project work and duties and when required • Act as the local hands on site to assist network and platform teams when required • Repairing or installing network cable wiring • Pull, route, or label CAT5e, CAT6 in new or existing building • Installing and configuring of IP Telephones • Repairing and replacing of damaged hardware • Providing support to users and being the first point of contact for error reporting • Reinstalling entire operating system • Resolving IT support request from employees • new equipment, and software installations in relation to defined policies and standards • Providing 1st/2nd line support to users • Resolve all calls within the agreed Service-Level Agreement deadlines • Built credibility and trust with customers by conducting pro-active customer visits • Establishing good relationships with all departments and colleagues • Diagnosis of desktop, application, network and infrastructure issues • Troubleshooting desktop’s, laptop’s and printers • Assisting technicians and engineers with day to day tasks
- Copier Technician
- Schoemans
- 07.2011 - 10.2012
- • Attending to customer calls and queries on call outs • Maintaining and servicing of photocopy machines • Testing the machine to make sure the machine is functioning • Detect any malfunctions and repairing it immediately • Keeping records of maintenance and service cycle of photo copying machines • Estimating the cost and the time for repair in case of any malfunction of technical damage • Obtaining of part numbers and prices of spares to assist for the order a spares • Preparing of quotes
- Store Clerk
- Rigid Maintenance Support CC
- 01.2010 - 02.2011
- Booked in an out of technical equipment. Cleaning of equipment on return and daily housekeeping.
- Service Technician
- Hi-Fi Coperation
- 02.2008 - 07.2008
- • Attending to customer complaints and queries • Solving problems and make independent decisions • Inserting customer information on computer using Retailman • To ensure housekeeping is done everyday • Booking in and out of faulty units • Sending sms’s via computer every day, informing customer of their unit • Testing of units when bought, and when customer has complaints • Following up on unit that was send to repair agents • Assisting customers with all computer related issues or complaints
- Administrator Officer
- Nampost
- 12.2004 - 12.2007
- • Preparing accounts monthly for Re-mail (clients in South Africa), Bulk mail (clients in Namibia) Government mail • Drawing up statistics each month for mail received • Checking and handling incoming and outgoing Bulk mail • Sending mail to various destinations in and outside Namibia • Making out pre-alerts for Re-mail received • Booking out of registered mail and insured parcels • Faxing and e-mailing of pre-alert to client in and outside Namibia • Assisting regularly at counter as counter clerk • Receiving Bulk mail over counter and issuing invoices to clients • Filing and faxing of businesses • Other duties also included sorting of mail and working at Hybrid Mail
Skills
Communication skills, Computer skills, Printer/Copier skills, Creative thinking skills, Critical thinking skills, Decision-making skills, Problem-solving skills, Project management skills, Soft skills and hard skills, Teamwork skills, Technical skills, Time management skills
Education
Education level : Technical school
- Polytronicx cc
- 03.2001 - 08.2001
- in depth training on what and how a computer works with all equipment on a motherboard,hardware,software and all functions of a computer
N2+N3 Industrial Electronics
- University of Namibia
- 01.2005 - 06.2005
- -to install, configure, and troubleshoot networks using products from Cisco -routing and switching, security, wireless services, or data center operation -evaluating network performance, defining policies and procedures, and improving network security
Cisco CCNA
- Nampost
- 06.2007 - 06.2007
- -to interact with customers to address their concerns, answer their questions and assist them with their needs. -answer customer phone calls and emails, responding to customers' questions and concerns.
Customer Care Service
Key Skills
- Cleaning
- Installation
- Maintenance
- Support
- Training
Languages
- Afrikaans
- Good level
- English
- Good level
More information
- Availability : immediately
- Geographical flexibility : Windhoek - Khomas
- Place of residence : Windhoek
- Accepted employment type : Permanent contract - Internship
- Last updated : 03.04.2024
- Total views CV : 207
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