CV Profile No.29558

Experience in the following industries :

• Distribution, selling, wholesale
• Edition, printing
• Marketing, communication, media
• Sports, cultural and social action
• Telecom

Professional experience

• Operations Cler
• CBZ
• 06.2003 - 11.2004
• Internal and External customer funds transfers  Generating End of day and start of Day reports  Reconciliation of Branch Accounts weekly and monthly  Filing of reports  Payments to company creditors  Attending Customer queries/Customer visits

• Customer Service Officer
• PowerTel Communications
• 06.2005 - 02.2011
• Handling customer enquiries, complaints and faults (face to face, email and telephone) Attending all marketing meetings  Preparing Customer Services weekly reports for management analysis.  Preparing Customer Service Level Agreements  Recording of all customer faults and liaising with technical team  Organising promotional and corporate functions  Customer data capturing  Filing customer resource documents.  Carrying out regular market research within the city  Demonstrating use of company’s new products to customers  Delivering world class service to ICT users as well as enhance customer relationships with the organisation

• Sales Administrator
• Spiritage Zimbabwe t/a Brodacom
• 02.2011 - 02.2012
• Handling customer enquiries Handling all correspondence and organizing contacts between Sales Executives and Customers  Preparing and processing Quotations and Customer orders.  Maintaining current and accurate Customer files and information.  Generating Sales reports related to Sales activities and revenue data for management review.  Carrying out Market research and intelligence.  Planning and coordinating Sales functions, product launches and any other sales events.  Provisioning voice, data and Configuration of Customer internet devices.  Attending all marketing meetings  Carrying out regular market research and intelligence.

• Sales Executive
• PrintAid
• 03.2012 - 10.2014
• Initiating sales process by prospecting, scheduling appointments, making initial presentation, understanding business or customer needs, developing proposals and closing sales.  Sourcing and conducting Customer visits  Handling customer enquiries, queries and complaints.  Processing Customer sales quotations and orders  Generating weekly sales reports for management review.  Develop and maintaining relationships with key account customers  Develop and maintain a database of existing and potential customers.  Preparing Customer Contracts and Service Level Agreements.  Carrying out regular market research and intelligence.  Accountable for Customer satisfaction and providing high quality service in representing PrintAid

• Sales Consultant / Team Leader
• Ngoboyi Training International (South Africa)
• 01.2016 - 05.2016
• Marketing of company training products and services  Keep track records of interactions with customer and preferred programmes  Analysis of sales statistics and determination of sales potential and inventory requirements.  Develop and maintain a database of existing and potential customers.  Preparing Customer attendance register and make sure programme fees are up to date  Carrying out regular market research and intelligence.  Accountable for Customer satisfaction and providing high quality service to customers  Leading the Sales Team in Training programmes  Compiling monthly reports for management review with accordance to training programmes  Booking training facilities, speaker or trainer.

• Account Manager
• Design Shop
• 07.2016 - 12.2018
• Initiating sales process by prospecting, scheduling appointments, making initial presentation, understanding business or customer needs, developing proposals and closing sales.  Sourcing and conducting Customer visits  Handling customer enquiries, queries and complaints.  Processing Customer sales quotations and orders  Develop and maintaining relationships with key account customers  Preparing Customer Contracts and Service Level Agreements.  Carrying out regular market research and intelligence.