CV Profile No.26365

Experience in the following industries :

• Marketing, communication, media
• Tourism, leisure activities

Professional experience

• Bar Manager
• Arrebush Travel Lodge
• 01.2008 - 11.2009
• Manage the business aspects of the bar: ● Keeping a current liquor license & negotiating supplier contracts, taking inventory and reordering supplies, managing budgets ● Hiring and training staff to provide excellent service to patrons ● Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours ● Setting and enforcing quality and safety controls ● Planning and taking part in promotional events ● Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed ● Maintaining a safe atmosphere for patrons

• Acting General Manager
• Ilamo Bar & Restaurant (Airport)
• 01.2010 - 09.2010
• ● Making arrangements for the purchase and distribution of supplies ● Meeting the objectives of their superiors on schedule ● Overseeing the personnel to ensure they are complying with safety regulations ● Managing contracts and budgets ● Ensure continuity of business & brand adherence tied with company policies

• Kalabar Department Supervisor
• Hilton Hotel Windhoek
• 12.2010 - 10.2013
• ● Health & Safety Ensure high standards of health and safety are maintained at all times, restaurant is fully prepared, cleaned, and organized for daily operation ● Creating procedures for manuals and training in accordance to company policy ● Maintained administrative functions - inventory, employee attendance and counseling, ● Succeeded in attaining budget expectations; sales exceeded projected budget by 5% ● Resolving guest concerns and complaints in order to maintain a positive atmosphere ● Adhering to Liquor legislation & Company Policy ● Stock & Financial Control Provide supervision and assist in the timely and accurate completion of tasks in relation to the following;  Cashing up procedures  Detailed check of deliveries for accuracy and quality of product  Receiving of stock  Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product

• Front of House Manager
• Primi Piatti Windhoek
• 12.2013 - 12.2014
• ● Interview and Hire Staff Hiring & developing a specialized hiring process to meet the restaurant’s needs ● Manage Staff Training Direct training sessions ● Supervise Upkeep of Guest Areas Supervising the cleaning and maintenance of guest areas. Directing staff to attend to messes or accidents and assisting in cleanup to maintaining the customer experience ● Shift Planning Properly staffed shifts to assign waitstaff based on anticipated demand

• Technical Operations Manager
• Namibia Media Monitoring Company (NaMedia)
• Since 01.2015
• ● Media Data Content Analyst Duties: Daily data capturing through coding software Daily media mark-ups (Print & Broadcast) Research: Media trends, KPI’s (Key Performance Indicators, Media strategy effectiveness (MSE score) ● Technical Operations Duties: Innovation Data integrity Staff Management