CV Profile No.170166

Experience in the following industries :

• Banking, insurance, finance
• IT, software engineering, Internet

Professional experience

• Software Developer
• EnovateSoft/Codespeis
• 08.2018 - 08.2019
• PHP, React and Angular DeveloperPHP, React and Angular Developer Skills: Web Design · JavaScript · Microsoft Office · Python (Programming Language) · Database Design · Software Development Life Cycle (SDLC) · PHP · Flask · Troubleshooting · laravel · MySQL · Windows · Yii · SQL · Object-Oriented Programming (OOP) · Django

• Software Developer
• Keane Consulting Limited
• 08.2019 - 02.2021
• 1. Handled researching, designing, implementing, and managing software programs. 2. Performed testing and evaluating new programs. 3. Identified areas for modification in existing programs and subsequently developing these modifications. 4. Writing and implementing efficient code 5. Determining operational practicality 6. Worked on developing quality assurance procedures. 7. Deployed software tools, processes, and metrics 8. Maintained and upgrading existing systems. 9. Handled training of users 10. Worked closely with other developers, UX designers, business, and systems analysts. Skills: Microsoft Office · Google Cloud Platform (GCP) · Software Development · Python (Programming Language) · Microsoft Teams · PHP · Troubleshooting · Hyper-V · MySQL · Windows · Active Directory · UiPath · Amazon Web Services (AWS)

• Tech Support Officer
• FMS Africa
• 08.2019 - 08.2020
• 1. Provided L1 and L2 Support 2. Identifying hardware and software solutions. 3. Troubleshooting technical issues. 4. Diagnosing and repairing faults. 5. Resolving network issues. 6. Installing and configuring hardware and software. 7. Speaking to customers to quickly get to the root of their problem. 8. Providing timely and accurate customer feedback. 9. Talking customers through a series of actions to resolve a problem. 10. Following up with clients to ensure the problem is resolved. 11. Replacing or repairing the necessary parts. 12. Supporting the roll-out of new applications. 13. Providing support in the form of procedural documentation. 14. Managing multiple cases at one time. 15. Testing and evaluating new technologies. 16. Conducting electrical safety checks on equipment. Skills: Microsoft Office · Microsoft Teams · Troubleshooting · Hyper-V · Windows · SQL · Active Directory · UiPath

• IT/Operations Manager
• FMS Africa
• 08.2020 - 03.2021
• 1. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow. 2. Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance. 3. Prepared annual budgets with controls to prevent overages. 4. Led improvement initiatives to advance operational efficiencies and increase revenue. 5. Formulated processes to reduce downtime and financial loss 6. Advanced productivity KPIs to achieve key business goals and objectives. 7. Spearheaded department training to enhance employee performance and boost employee productivity. 8. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. 9. Directed initiatives to improve the work environment, company culture, or overall business strategy. 10. Identified procedure or process changes required to improve performance and productivity. 11. Identified and resolved unauthorized, unsafe, or ineffective practices. 12. Introduced new methods, practices, and systems to reduce turnaround time.

• Technical Support Engineer/M365 & Azure Engineer
• Cloud Productivity Solutions LTD
• 06.2021 - 12.2021
• 1. Aided customers with eligible subscriptions to onboard Microsoft 365 solutions and drive user adoption via Microsoft FastTrack program 2. Showcased the value of Microsoft 365 solutions via impactful workshops with stickiness 3. Developed customer proposals, statements of work, project plans and proof of concept engagements 4. Provided support to the Customer Success team for the completion of bid responses including Requests for Proposal, and Pre-qualification Questionnaires 5. Worked closely with the Customer Success team to identify professional services opportunities within existing accounts 6. Deployed, administered, and trained the following Microsoft solutions to customers: 6.1. Microsoft 365: Exchange Online, Windows 10/11 (incl. Azure Virtual Desktop (AVD) & Windows 365), Office 365, SharePoint Online, One Drive and Teams 6.2. Microsoft Teams Direct Routing and Microsoft Audio-Conferencing 6.3. Microsoft Security: Azure Active Directory, Azure Sentinel, Endpoint Manager (Intune & SCCM), Defender (Endpoints, Office 365, and Cloud Apps), Data Loss Prevention (DLP), and Azure Information Protection (AIP) 7. Documented technical knowledge in the form of manuals and guides 8. Designed and deployed Data Protection and Compliance policies for clients to protect information both On-premise and in the cloud using security tools .(Microsoft Information Protection, DLP, Data Classification)

• Lead Technical Support Engineer/Azure Security Engineer
• Cloud Productivity Solutions
• 01.2022 - 08.2022
• 1. Led Security Tech Support Team 2. Served as 3rd Line Support Escalation Engineer on Microsoft Security Queries 3. Developed customer proposals, statements of work, project plans and proof of concept engagements 4. Provided support to the Customer Success team for the completion of bid responses including Requests for Proposal, and Pre-qualification Questionnaires 5. Worked closely with the Customer Success team to identify professional services opportunities within existing accounts 6. Deployed, administered, and trained the following Microsoft solutions to customers: 6.1. Microsoft 365: Exchange Online, Windows 10/11 (incl. Azure Virtual Desktop (AVD) & Windows 365), Office 365, SharePoint Online, One Drive and Teams 6.2. Microsoft Teams Direct Routing and Microsoft Audio-Conferencing 6.3. Microsoft Security: Azure Active Directory, Azure Sentinel, Endpoint Manager (Intune & SCCM), Defender (Endpoints, Office 365, and Cloud Apps), Data Loss Prevention (DLP), and Azure Information Protection (AIP) 7. Documented technical knowledge in the form of manuals and guides 8. Designed and deployed Data Protection and Compliance policies for clients to protect information both On-premise and in the cloud using security tools .(Microsoft Information Protection, DLP, Data Classification)

• Cloud Engineer
• Stanbic Bank Uganda
• Since 12.2022
• 1. Automating Building of Application code using Build Pipeline in Azure DevOps. 2. Troubleshoot Applications and Infrastructure resources hosted in Azure & AWS 3. Implement Infrastructure as Code for Cloud, using Automation Tools like Terraform. 4. Support all Cloud Resources in Azure. 5. Automating Deployment of Application Code using tools Like Terraform, Code Deploy, Code Build etc. 6. All Cloud Initiatives the company is looking to implement or integrate to in the future. 7. Develop monitors and alerts for errors and performance. 8. Develop and manage CI/CD process for different types of application and automate as many processes as possible. 9. Work in an Agile environment to support individuals on proper DevOps practices. 10. Manage and support Bank Cloud environments in Microsoft Azure cloud & AWS. 11. Manage the full release process. 12. Support development teams in technical questions of continuous integration/continuous delivery, delivery organizations. 13. Consult team leads on technical aspects of installation, sizing, scaling. 14. Develop, implement, and maintain CI/CD pipeline to system integration environment.